Privacy Policy
Signature Space (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, request a quote, place an order, or contact us.
1) Who we are
Business name: Signature Space
Address: 49 Featherstone Street, LONDON, EC1Y 8SY, UNITED KINGDOM
Email: info@signaturespace.co.uk
Phone: +44 20 7946 0000
For data protection purposes, we are the “data controller” of your personal information.
2) What personal data we collect
We may collect the following information:
a) Information you provide
- Name, billing/shipping address, email address, phone number
- Account login details (if you create an account)
- Order information (items purchased, delivery details, invoices)
- Enquiry details submitted via forms (e.g., “Enquire About This Package”)
- Customer support messages (email/WhatsApp/contact form)
b) Information collected automatically
- IP address, device type, browser type, operating system
- Pages visited, clicks, time on site, referral source
- Cookies and similar tracking technologies (see section 9)
c) Payment data
We do not store full card details. Payments are processed securely by our payment providers. They may collect and process payment data according to their own privacy policies.
3) How we use your data
We use your personal data to:
- Process and deliver your orders and manage returns/refunds
- Provide installation/delivery updates and customer support
- Respond to enquiries and send quotes or service information
- Create and manage your account
- Improve website performance, user experience, and security
- Prevent fraud and protect our business
- Comply with legal obligations (tax, accounting, consumer law)
4) Legal bases for processing (UK GDPR)
We rely on the following legal bases:
- Contract: to fulfil your order or provide requested services
- Legitimate interests: to improve our services, prevent fraud, and secure our website
- Consent: for marketing emails/cookies where required
- Legal obligation: for record keeping and compliance
5) Marketing communications
If you opt in, we may send marketing emails about new packs, offers, and updates. You can unsubscribe at any time using the link in our emails or by contacting us at info@signaturespace.co.uk.
We do not sell your personal data to third parties.
6) Who we share your data with
We may share your information with trusted third parties only when needed, including:
- Payment processors (to take payment securely)
- Delivery and logistics partners (to deliver your order)
- Installers/contractors (if installation is included)
- Website and hosting providers (site operation and security)
- Email/SMS providers (order notifications and customer support)
- Professional advisers (accountants, auditors, legal advisers)
- Authorities when required by law
All third parties are required to handle your data securely and only for specified purposes.
7) International data transfers
Some of our service providers may process data outside the UK. Where this happens, we use appropriate safeguards (such as approved contractual clauses) to protect your personal data.
8) How long we keep your data
We keep personal data only as long as necessary:
- Orders and invoices: typically up to 6 years for tax/accounting purposes
- Customer support messages: as needed to resolve your request
- Marketing data: until you unsubscribe or request deletion
- Analytics/cookies: per cookie duration (see section 9)
9) Cookies and tracking
We use cookies to:
- Keep your cart working and remember preferences
- Understand website traffic and improve performance
- Support security and fraud prevention
You can control cookies through your browser settings and, where available, our cookie banner preferences.
10) Your rights (UK GDPR)
You have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of data (in certain cases)
- Restriction or objection to processing
- Data portability
- Withdrawal of consent (where we rely on consent)
To exercise your rights, contact us at info@signaturespace.co.uk. We may need to verify your identity.
11) Security
We take security seriously and use appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet is 100% secure.
12) Third-party links
Our site may contain links to third-party websites (e.g., social platforms). We are not responsible for their privacy practices. Please review their privacy policies.
13) Changes to this policy
We may update this policy occasionally. The latest version will always be posted on this page with the “Last updated” date.
14) Contact us
If you have questions about this Privacy Policy or how we handle your data:
Signature Space
Address: 49 Featherstone Street, LONDON, EC1Y 8SY, UNITED KINGDOM
Email: info@signaturespace.co.uk
Phone: +44 20 7946 0000